Health Advocate

because sometimes you need a helping hand

Navigating the healthcare system can be a challenge. Your personal Health Advocate is standing by to provide hands-on, confidential support to make sure that you and your family get the right care at the right time, at no cost to you.

WHO CAN use health advocate?

You can reach out to Health Advocate if you are a benefits eligible employee. Your spouse, dependents, parents and parents-in-law may also use services provided by Health Advocate.

using your benefit

Your personal Health Advocate can help you with …

medical questions:

Explain health conditions, diagnoses and treatments, and research treatment options.
Answer your questions so you can make the right choices for your care.

second opinions:

Identify and connect you with leading specialists and Centers of Excellence.
Arrange for the transfer of medical records, lab results, and x-rays.

Coordinating care:

Facilitate any necessary pre-authorizations and coordinate benefits.
Provide in-hospital support and arrange post-discharge services and care.

doctors and billing

Find in-network doctors and make appointments
Review medical bills to find errors or duplicate charges, resolve claims and billing issues.

Special help for parents, parents-in-law, retirees and pre-medicare retirees

Assist with transitioning to private medical coverage or Medicare
Educate and clarify all parts of Medicare, including supplemental plans
Locate eldercare services and facilitate care management interventions

Who are Health Advocates?

Registered nurses with experience in clinical care.
Benefits experts familiar with claims billing.
Social workers, behavior change counselors, nutritionists, dietitians, pharmacists, and medical directors.